FAQ's
Your complete online shopping guide
Find answers to all your questions about shopping, payment and more. Make sure you have a hassle-free shopping experience.
What is the status of my order?
To check the status of your order, simply log into your account and click "Order History".
Can I pay via Bank Transfer?
Of course! You can pay by bank transfer. Simply select "Bank Transfer" as your payment method when checking out. We will promptly provide you with the information necessary to complete the transaction.
When is my credit card charged during the purchasing process?
We will process your payment and charge your credit card within 24 hours from the time you place your order.
Do I need to create an account to place an order?
You do not need to set up an account to place an order. However, creating an account allows you to store your shipping information, view order history, and much more. Additional features will be added to the account page soon.
Sign up and unleash a world of possibilities!
Create an account and enjoy personalized features and exclusive offers. Join our community and discover a new level of online shopping!
How can I reset my user's password?
If you forgot your password, you can easily reset it by clicking the "Forgot your password?" link. on the login page. We will send you instructions to reset your password via the email associated with your account.
Do you save my banking information?
Absolutely not! At Full-Stage.com we do not store or have access to your banking information. The entire payment process is carried out through secure and reliable payment gateways, thus protecting your financial data.
Can I feel safe purchasing from Full-Stage.com?
Absolutely! At Full-Stage.com we use an SSL certificate to ensure a secure connection and protect your personal and payment data.
Everything you need to know about shipping and orders.
Resolve your doubts and enjoy a hassle-free shopping experience.
What shipping options do you offer?
We offer both sea and air shipping options depending on the type of product, ensuring the fastest and most efficient delivery method for your order.
What is the estimated delivery time for my orders?
Sea shipping can take between 65 and 90 days, while air shipping takes 15 days or more, depending on availability and destination.
Can I make changes to my order after I have placed it?
If you would like to add products to your order, please contact us and we will be happy to assist you. To remove items, please let us know as soon as possible, as we cannot make any changes once the production process has started.
Do you have customer service available for questions or problems?
Our customer support team is ready to assist you. Contact us via form, email, or live chat to resolve any questions or issues you may have.
Do you have shipping tracking options?
Yes, we will provide you with the tracking information and keep you updated on the shipment status.