FAQ Full-Stage: We clear up all your concerns

To check the status of your order, simply log into your account and click "Order History".

Of course! You can pay by bank transfer. Simply select "Bank Transfer" as your payment method when checking out. We will promptly provide you with the information necessary to complete the transaction.

After making the transfer, please send proof of payment to our customer service team at Info@Full-Stage.com

We will process your payment and charge your credit card within 24 hours from the time you place your order.

You do not need to set up an account to place an order. However, creating an account allows you to store your shipping information, view order history, and much more. Additional features will be added to the account page soon.

If you forgot your password, you can easily reset it by clicking the "Forgot your password?" link. on the login page. We will send you instructions to reset your password via the email associated with your account.

Absolutely not! At Full-Stage.com we do not store or have access to your banking information. The entire payment process is carried out through secure and reliable payment gateways, thus protecting your financial data.

Absolutely! At Full-Stage.com we take the safety of our customers seriously. We have an SSL (Secure Sockets Layer) certificate that guarantees a secure and encrypted connection between your browser and our website. This protects your personal data, payment information and ensures a safe and reliable shopping experience.

To serve the Venezuelan market, we mainly use sea shipping due to the dimensional volume of our products. This option allows us to offer our clients a better cost-benefit ratio, ensuring that their products arrive efficiently and at competitive prices.

The estimated maritime transit time from our factories in Guangzhou to Venezuela is approximately 90 days. Although on some occasions it may be shorter, in general we manage this deadline to ensure a reliable estimate of delivery time.

If you would like to add products to your order, we will be happy to help you. Simply contact us and we will be happy to make the necessary adjustments. However, if you wish to remove products, we recommend that you contact us as quickly as possible. Our products are made to order, so once the manufacturing process has begun, we will not be able to make changes to the order settings.

Yes, we have a dedicated customer service team to answer all your queries and resolve any issues you may have. You can contact us through our contact form, email or live chat. We are here to provide you with the best shopping experience possible.

We do not currently offer shipping tracking options, but we are working diligently to implement this functionality in the near future. We want to ensure that we provide you with a complete and transparent shopping experience, including the ability to track your shipment. We are committed to constantly improving our services to meet your needs.