Clear policy for
professional purchases.
At Full-Stage we work with heavy, customized equipment and international logistics. Our policy differentiates cancellations, damages, warranty and returns. Each case is reviewed with evidence and in writing.
A process adapted
to the order type
Not all orders require the same level of documentation. A complete LED screen, a truss roof, or a large-format stage is not documented the same way as an individual accessory.
Request a quote- Documented GII protocol
- Waterproofing test
- Internal components reviewed
- Structural and weld review
- Documented spare parts
- Complete photographic evidence
- Your approval before shipping
16 categories verified before shipment
The protocol adapts to the equipment type. Full-Stage documents what applies to the product, configuration, and quote.
Pre-Shipment Inspection Protocol
From image and color to waterproofing and the complete signal chain. Each point photographically documented with a report delivered to the client.
Active LED screen · inspection
Solid color · uniformity
Back face · components
NovaStar NV7508 · receiving cardApplicable tests
Screens: image, signal and components. Structures: dimensions, welds and finish. Lighting: model, accessories and power-on when applicable.
View gallery →Verified contents
We photograph parts, spare parts, cables, connectors, bases, flight cases and agreed accessories to confirm what ships with the order.
View details →Inspection documented under GII protocol
LED screen order P2.6 · 18m² · Result: PASSED. Zero critical defects. Zero major defects. Shipped with client approval.
Verified client — 2026 order. Private data omitted.
Results checklist
- Quantity — compliant
- Cabinet dimensions — compliant
- Color uniformity — compliant
- Brightness and contrast — compliant
- Dead pixels — none
- LED modules — no defects
- Power supplies — working
- Receiving cards — correct
- Controller — compliant
- Cables and connectors — complete
- Accessories — included
- Spare parts — documented
- Waterproof test — passed
- Cabinets and structure — no damage
- Finish and paint — compliant
- Brand and silk-screen — correct
- Internal packaging — correct
- Boxes and flight cases — compliant
- Labels and documentation — complete
- Load test — passed
- Final result — PASSED
Every category, documented
A ·Visual operational test
Screen on — side angle
Screen on — solid colors
Screen on — rear angle
B ·Waterproof test — both faces
Water test — front face
Water test — back face
Water test — rear assembly
B2 ·Cabinet — inspection from all angles
Cabinet — front
Cabinet — left side
Cabinet — right side
Cabinet — rear
Cabinet — corner protection
Cabinet — handles
C ·Internal components
LED modules — internal view
Power supplies
Receiving cards and wiring
D ·Controller and accessories
Main controller (NovaStar VX 1000)
Included accessories
E ·Included spare parts
Spare parts — reserve modules
Spare parts — reserve modules
Spare parts — power supply
Spare parts – receiving cards
Spare parts – wiring
Spare parts – power cable 5 meters
Spare parts – hanging bar
Spare parts – hanging bar
F ·Packing and flight cases
Flight cases
G ·Brand and finish
Photos of the inspection process
Documented spare parts before shipping
Every order includes factory spare parts photographically documented before shipment: reserve LED modules, power supply, hub, and receiving card. The client knows exactly what goes inside the box.
Receiving card
Wiring
Power supply
Reserve LED modulesThe client may receive, depending on the order
Depending on the order type and the applied protocol, the client receives part or all of the evidence:
- Photos of screen on, solid colors
- Photos of the back and cabinet structure
- Photos of internal components
- Photos of accessories and controller
- Photos of included spare parts
- Photos of packaging and flight cases
- Signed results checklist
- Formal inspection report (FSR)
- Pre-shipment approval confirmation
- PDF documentation for your records
The client approves the shipment with real evidence. No surprises when the product arrives.
What this inspection does not replace
The pre-shipment inspection documents the screen's condition at the factory. It does not replace:
- Local structural inspection at destination
- Load calculations for suspended installations
- Installation certified by a local technician
- Municipal or public-space permits
- Rigging and lifting standards
- Local electrical review per applicable standards
For suspended, elevated, or public-space installations, always consult a certified structural engineer in your country. The factory inspection does not replace local load calculations.
Direct answers about returns
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Every claim is evaluated with evidence and answered in writing
We review every case with evidence
and respond in writing.
If you have a specific situation, tell us. We review, classify and respond — warranty, technical support, replacement or whatever solution applies.
Contact support