10 Things You Should Know Before Buying Truss on AliExpress or Alibaba

The temptation to buy truss equipment and aluminium structures at incredibly low prices on AliExpress or Alibaba can be strong, especially when you manage events and need to adjust your budget. But before you click "buy", it is important that you know certain key aspects about these platforms that will help you make safer decisions. At Full-Stage, we have received clients who, after bad experiences on these platforms, are looking for professional and, above all, safe solutions.

Not all suppliers on Alibaba or AliExpress are unreliable, but the lack of guarantees and standards in many of these purchases can have serious consequences , especially when we talk about structures that support heavy equipment or lights at events where the safety of attendees and artists is at stake.

Here we tell you 10 things you should know before buying truss on these platforms .

1. Photos do not always reflect reality

Often, what you see in the photos may not be what you receive. It is common for products to look impressive in the images, but upon arrival, the quality leaves much to be desired. Fragile materials, defective finishes or poorly assembled structures are some of the most common complaints from customers who have purchased truss on Alibaba or AliExpress.

At Full-Stage, we guarantee that what you see is what you get. Our trusses are made from aircraft grade aluminum and undergo rigorous quality testing before being shipped.

2. Security risks for your event

Working with low-quality truss structures puts the safety of everyone at the event at risk. Let's not forget that these products are used to mount equipment at height and hold tons of weight. Can you imagine a structure collapsing in the middle of a show? The lack of international certifications on many products purchased on AliExpress or Alibaba can have deadly consequences.

At Full-Stage, we ensure that we comply with all international safety standards , providing peace of mind to our clients.

3. The initial price is not the final price

On platforms like Alibaba, prices may seem very attractive at first, but after adding hidden costs like shipping, import taxes, and customs fees, the total can end up being much higher than expected. In addition, delays or problems in logistics can turn a “bargain” into a logistical nightmare.

With Full-Stage, the entire process is managed by us , ensuring that you receive the product without any last-minute surprises. You know exactly how much you will pay and when you will receive your order.

4. Warranties and after-sales support: non-existent

One of the most common problems with purchasing on these platforms is the lack of after-sales support. Once you make the payment, it is often impossible to contact the supplier if something goes wrong. From products that don't arrive to empty packages, we have seen all kinds of situations.

At Full-Stage, we offer technical and after-sales support . Whatever problem arises, we are here to solve it. We do not leave you alone after the purchase.

5. Non-existent certifications

When it comes to truss structures, quality certifications are not a luxury, they are a necessity. On platforms like Alibaba, many suppliers cannot offer proof of international certifications, meaning there is no way to guarantee that their products meet the required safety standards.

At Full-Stage, all of our products are certified to meet the highest standards of quality and safety, ensuring that you can trust the equipment you are purchasing.

6. Limited customization

If you are looking for custom truss structures to fit your event's specific needs, the options on Alibaba or AliExpress are often very limited. Products are standard and rarely customized.

At Full-Stage, we offer a wide range of customization options so you get exactly what you need for your event, to your exact specifications.

7. Customs problems

Many customers who purchase from Alibaba or AliExpress face customs issues due to lack of proper documentation. This can result in the products being seized or returned, and worst of all, the cost of shipping and customs are not always refunded .

At Full-Stage, we take care of all customs and logistics procedures , ensuring that you receive your order without any setbacks.

8. Unpredictable delivery time

Delivery times on these platforms are often extremely long and unpredictable, which can delay your project considerably. Products can take weeks or even months to arrive, and in some cases, they never arrive at all.

Full-Stage offers guaranteed delivery times , so you can plan your event with the peace of mind that your equipment will arrive on time.

9. Lack of technical support

Assembling a truss structure is not a simple task and often requires specialized technical assistance. Products from Alibaba or AliExpress do not come with detailed manuals or technical support, which can lead to serious problems during assembly.

With Full-Stage, we offer professional technical advice , from the purchase to the assembly of your structures, ensuring that everything works correctly and safely.

10. Peace of mind is priceless

Finally, the most important thing when purchasing truss equipment is peace of mind. Knowing that the equipment you are using is safe, reliable and backed by a reputable company is invaluable, especially when we are talking about events where lives are at stake.

At Full-Stage, we strive to provide our customers with that peace of mind . Every product we sell is designed with safety and quality in mind, and our team is always available to address any concerns you may have.

In conclusion...

Buying truss on AliExpress or Alibaba may seem tempting because of the low prices, but the risks are high. From defective products to lack of certifications and warranties, the potential problems are many. At Full-Stage, we offer not only high-quality, certified products, but also the support and peace of mind you need to make your events a success.

Don't take any risks, choose Full-Stage and ensure the success of your event!